Job Description

At MicroAge, our core services include network monitoring, preventative maintenance activities, project management/fulfillment and help desk services to multiple small business clients.We are seeking a highly motivated, self-directed individual with strong technical leadership and abilities, to work on our service team. You must have a demonstrated track record of successfully managing your day-to-day tasks while at the same time, being involved and staying on track with strategic projects and initiatives.This role requires customer account ownership at a technical level, so clear written and verbal communication is a must, as well as an ability to translate complex technical concepts to end users and executives at a level they can easily comprehend.The successful candidate will work under the general direction of the General Manager. This person will be working within a dynamic team of individuals who are responsible for providing preventative and reactive IT support to our clients with various architectures. This is an opportunity for an individual with in-depth knowledge and hands-on experience with Windows 2008, 2012 servers, and active directory, MS Exchange, VMWare and Network Services. Responsibilities:

  • Install, support, patch and maintain Windows servers
  • Assist with technical issues as they relate to desktops
  • Maximize network performance by monitoring and troubleshooting network problems and outages; collaborate with network architects on network optimization
  • Configure and install various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Liaise with vendors and other IT personnel for problem resolution

Required Technical Skill Set:

  • Minimum A+ Certification required
  • Experience managing Windows server 2003, 2008 and 2012
  • Experience managing Exchange 2007/2010/2013/2016
  • Knowledge of network hardware, including routers, switches, firewalls, wireless controllers & access points
  • Ability to carry out in-depth technical research and analysis of software and hardware
  • Working knowledge of LAN/WAN environments and protocols
  • Ability to manage high pressure situations and deal with challenging issues
  • Experience with backup and restore operations
  • Experience in making use of available resources, including technical specification documents and white papers, knowledge database, expertise forums and others
  • Self-interest to keep abreast with technology and industry best practices
  • Ability to work independently with minimal supervision as well as a strong team player
  • Great people skills with excellent communication and interpersonal skills
  • Attention to detail and strong problem analysis and solving skills
  • A positive attitude with creative thinking and willingness to attempt a wide variety of tasks
  • Valid Ontario driver’s license

A current Criminal Background Check must be completed prior to commencing employment. MicroAge thanks all applicants for their interest however only those selected for an interview will be contacted.
Required experience:

  • Networking: 5 years