What is the M4 Maintain Package?

Our M4 Maintain Package is geared towards small-to-medium sized businesses that need an “IT Guy” most of the time, but not all the time. We step in to provide the same level of commitment and accountability that you would expect from an employee, but with all of the benefits, guidance and experience that only a specialized IT Managed Service Provider could bring to the table.
We work together with you as an extension of your business and provide the solutions to your common (and not so common) technology problems!

Why use the M4 Maintain Package?

Your time is precious, you have more important issues to deal with than a dead server or a malfunctioning computer. Your network is a critical part of your business and needs constant attention to ensure it’s running predictably, optimally and securely. Our M4 Maintain Package is the ideal solution for any Organization, you demand the utmost in network reliability and quality service and we provide it!

What are the benefits of your M4 Maintain Package?

  • Total IT support and management for a fixed monthly price – it’s that simple.
  • We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself.
  • We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with at top priority.
  • All aspects of your network are covered: security, data protection applications and hardware.
  • Security, networking, data protection and user support – we handle it all for a single, predictable price.
  • Focus on running your business, not your network.
M4 Package Details
MONITOR

MANAGE

MAINTAIN

MAXIMIZE
Support Coverage Monday through Friday, 7:30AM to 5:00PM
Standard Initial Response Time 8
Business Hours
8
Business Hours
4
Business Hours
4
Business Hours
24 x 7 On Call Support No
Optional
No
Optional
No
Optional
No
Optional
Dispatch Desk Yes Yes Yes Yes
Service Portal Yes Yes Yes Yes
Helpdesk Support No No Yes Yes
N-Able Support No No Yes Yes
Server Management
Image Based Backup No Yes Yes Yes
Antivirus Software Yes Yes Yes Yes
Remote Support Software Yes Yes Yes Yes
Remote Monitoring Software Yes Yes Yes Yes
CPU Monitoring Yes Yes Yes Yes
HDD Monitoring Yes Yes Yes Yes
RAM Monitoring Yes Yes Yes Yes
Event Monitoring Yes Yes Yes Yes
Backup and Software Disaster Recovery Yes Yes Yes Yes
Software Patch Management (Microsoft Only) No Yes Yes Yes
Remote Integrity Server Check (RISC) Yes Yes Yes Yes
RISC: Onsite Server Check and Cleaning No
Optional
Yes
Annually
Yes
Semi-Annually
Yes
Semi-Annually
RISC: Backup Data Verification Yes Yes Yes Yes
RISC: Log File Maintenance Yes Yes Yes Yes
Workstation Management
Image Based Backup No Yes Yes Yes
Antivirus Software Yes Yes Yes Yes
Remote Support Software Yes Yes Yes Yes
Remote Monitoring Software Yes Yes Yes Yes
CPU Monitoring Yes Yes Yes Yes
HDD Monitoring Yes Yes Yes Yes
RAM Monitoring Yes Yes Yes Yes
Event Monitoring Yes Yes Yes Yes
Software Patch Management (Microsoft Only) No No Yes Yes
Third Party Patch Management (Office, Reader, Flash etc.) No No Yes Yes
IT Management
Assigned Technical Account Manager Yes Yes Yes Yes
Scheduled Business Review Meetings Yes
Annually
Yes
Semi Annually
Yes
Semi Annually
Yes
Semi Annually
IT Environment Reporting No Yes
Quarterly
Yes
Monthly
Yes
Monthly
Asset Management No Yes Yes Yes
Asset Planning Yes Yes Yes Yes
Other Services
Call Severity Upgrade No
Optional
No
Optional
Yes Yes
Assigned Productivity Specialist No No No Yes

Does this sound like a fit for your business?

Contact Us Today!