Services TI gérés montreal managed it services

MANAGED IT SERVICES

A complete IT department to support your business

Our managed IT services are tailored to your business needs to provide you with a team of dedicated professionnels who monitor your IT assets and contribute to the smooth operation and success of your business. By leveraging our services, you ensure constant monitoring of your environment, proactive management and maintenance to the highest industry standards as well as strategic IT planning.

Do More

Increase productivity and control costs while a team of professionals supports your business in ream time, all the time.

Focus on Your Business

Gain peace of mind and focus your energy on value-added projects and tasks for your business, not on managing and maintaining technology.

Grow

While our team supports and advises you on IT, you will be able to leverage better IT decisions to grow your business.

The MicroAge Way

Based on our expertise and the best methods and standards in the industry, the M4 approach represents the structure of our managed IT service offering and ensures unparalleled service quality, no matter the size of your business or your specific business needs.

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Managed devices for our Clients

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Average downtime reduction

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First-time call resolution

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Reponse time by a technician

Monitor

We monitor your assets in real-time 24x7x365 and establish strategic alerts based on your business needs so you never miss any information and prevent problems before they even happen.

Maintain

Our team is constantly available to support you remotely and on-site to prevent downtime and provide you with all the assistance you need to ensure your business is running smoothly.

Manage

We manage performance, standards, security and incidents for you so you get the most out of your IT assets. You will never have had such a simple and efficient management of our IT.

Maximize

We help you understand, analyse and optimize your facilities to maximize your performance and return on investment with customized reporting and recommendations based on your specific business goals.

For businesses

Managed IT Services

Need help to better manage your IT? Our managed services allow you to leverage a complete IT team to simplify the management of your IT assets.

24x7x365 remote monitoring of your environment

Managed security (workstations & infrastructure)

End-user support (7 am - 11 pm)

Network and incident management

Complete document and executive reports

Consulting services : Business reviews and IT alignment

For IT teams within an organization

Co-Managed IT Services

You have an IT team in your organization? We can provide the right tools and support you need to make IT management smoother.

Remote monitoring and management platform

Call management platform ("Ticketing/PSA")

End-user support (7 am - 11 pm)

Support calls overflow

Contractual IT resources

Consulting services : knowledge transfer and process implementation

For on-demand needs

"À la carte" IT Services

Additional or on-demand needs? We offer the opportunity to take advantage of our managed à la carte services, allowing you to choose options according to your needs.

Backup & data management

Cybersecurity awareness & training

End-user support (7 am - 11 pm)

Managed antivirus

Managed antispam

Patch management

Recognized by the industry as a leader in IT services and solutions

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Top 50 Best Managed IT Companies in Canada
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Among the Best Managed IT Services Suppliers in the World
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Top 100 Best IT Solutions Providers in Canada

Some of our Clients

We love your Clients and work with them to help them achieve their business goals. Here are some of the brands we work with day after day and what they say about us.

lefebvrebenoit-services-ti-geres-managed-it-services-montreal
mchf
novexco
GCM
euro-pharm
ypg-IT-services-informatiques
pival-it-services-informatiques
pbl-assurance-services-informatiques-co-geres-it-co-managed-services-montreal
marie-clarac-service-informatique-geres-managed-it-services-montreal
janssen
terranova-services-ti-geres-cloud-laval-it-services-cloud
transherbe
wirewerks-managed-services-services-geres-montreal
makivik-services-informatique-it-services
createch-services-informatiques-co-geres-co-managed-it-services-montreal
deveau-avocats-services-infrastructure-geres-managed-services-montreal

 

" For several years now, Novexco has been using MicroAge as a business partner for its IT infrastructure. We have worked on virtualization, San and maintenance projects. MicroAge has expertise that makes it an excellent partner for us. We use their services through our offices and warehouses across Canada. "

-Gabriel Bergevin, Infrastructure Consultant @ Novexco

 

" … For more than 15 years, MicroAge has been our consulting firm for the management of IT needs. We have developed several service models with them. MicroAge provides us with end-user support, server management, infrastructure development. MicroAge also supports the full licence renewal components of our solutions. 

The speed at which information technology solutions change is incredible. We work with MicroAge to develop models that meet the real needs of the foundation while keeping an eye on new opportunities. The MicroAge team works proactively, making sure to understand our expectations. Whether it's sales, network engineers, support technicians, we always have a professional approach.

Working with MicroAge allows us to keep our focus on philanthropic challenges. Their customer service is excellent and we recommend MicroAge because their expertise has always served us well."

-Violaine R. Fortin, Assistant Director, IT and Databases @ MCHF

"Over almost two decades, MicroAge has proven to have the ability to service our every I.T. need from the customized design of our network infrastructure to end user support. 

MicroAge is able to anticipate our specific needs. Our environment is not an easy one as we have many exceptions to the rules. Their technicians respond quickly and they take the time to understand our business in order to tailor the solution that works best within our environment. 

I highly recommend MicroAge as an I.T. service partner if what you are looking for is innovative thinking, professionalism, business acumen and a team that is dedicated to your success. They listen to the concerns of their clients and find solutions: that is true Customer Service. In today’s business world,  it is a rarity to find a company who cares about their customers like MicroAge does. We consider MicroAge an extension of our team and an asset to our business."

-Adèle Di Giosa, General Manager @ Euro-Pharm


"Microage has accompanied GCM Consultants in a critical period of growth and has become a key supplier to our operations. We especially appreciate the expertise of resources and concern for the satisfaction of our needs. This allowed our teams to work closely together towards the success of our projects. I highly recommend the services of Microage."

-Yohann Morency, ing., D.E.S.S.G., Directeur of admin. services @ GCM Consultants

 

"Over the last 10 years Groupe Lefebvre has seen major technological advancements. From a fiber optic network installation duplication in our St-Vincent de Paul site, to the implementation of IP telephony and the implementation of our WMS (Warehouse Management System) together with the establishment of a TMS, virtualization of our servers in constant duplication, to implementing a good data backup solution, etc.

Over the years we had the choice to hire domestic skilled labor to put these beautiful large projects underway for the development of the Group's business or to partner with a strong partner who is able to support us 24 / 7 with a qualified multidisciplinary team.

We chose option 2 and we are very proud to work with MicroAge, thank you to the whole team for supporting us every day as part of our distribution operations!"

-François Messara, CPA, CA, General Manager @ Groupe Lefebvre

Get better results from your IT assets

More than 300 companies of all sizes trust us to deploy and managed IT services and solutions. Let us help you achieve your business goals