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Managed IT Service
M4 Managed Information Technology Services
Whether by implementing our Fully Managed IT Service Solution, or by working with our team of experts to build a custom Managed Service Solution from our A-La-Carte Managed Services listing, we will help you prevent IT emergencies, increase your productivity, increase the efficiency of your systems, and even help reduce your IT costs.
We offer our M4 Managed Service platform as a Fully Managed all inclusive IT support Package or we can design a custom combination for your business working with our M4 A-La-Carte options in order to ensure you have the IT services you need for your unique business requirements.
MONITORING your network and critical systems and computers to spot security and performance issues and respond quickly to resolve them limiting your downtime and increasing your productivity.
MANAGING your systems, ensuring that backups, software updates and security protocols run smoothly so that your business is protected and runs at the highest efficiency possible.
MAINTAINING your computer and IT equipment and software ensuring your hardware is up to date and functioning properly with up to date licences so you can focus on delivering on your business goals instead of worrying about your IT.
MAXIMIZING your return on your IT investments. Our IT experts work with you proactively adding value to your business results through consulting, training, research and project management of the technology related systems your need in your business, ensuring that you are ahead of the curve in your IT infrastructure and following industry best practices to get the most from your IT investments.
FULLY MANAGED SERVICES
We fully manage every aspect of your Network, Server, Workstations, Backup & Replication processes and your Security.
Our Fully Managed Service approach:
- Assess - Detailed analysis of the IT environment and business objectives, reporting on issues and actionable items
- On-Board - Initial maintenance activities, projects, and remediation required to stabilize your technology
- Manage - Ongoing delivery monitoring and maintenance designed to provide reliability in your technology
- Protect - Application of industry best practices for security and backup management
- Optimize - Enterprise class automation technology to keep your infrastructure optimized
ESSENTIAL MANAGED SERVICES
- On-Demand prioritized availability of certified technical resources available when and where you need them
- A-la-Carte managed security, data backup and desktop management services that are right for your business
- Our state-of-the art tools monitor the availability of systems and services 24x7
- Our Network Operations Center responds to alerts and resolve issues before they impact your business
- Our skilled Service Desk personnel are ready to provide telephone and remote end-user support
- Management reporting and expert advice helps you plan and manage your IT spend
A-LA-CARTE MANAGED SERVICES
You may not need a fully outsourced IT department, but would most certainly welcome the assistance of a Managed Service Provider to complement your internal resources.
Your technology needs to be flexible and adaptable to your business, and your support program must be tailored to respond to today’s business requirements. Our M4-Managed Services offerings are scalable and adaptable to the demands of your business now and as you grow.
Our portfolio is designed to allow us to quickly identify and meet your business requirements, and to proactively carry out these requests in accordance with your priorities. While you may not know which level of service you need today, our experts will gladly work with you to determine the solution that is right for your business.