MicroAge offers a complete suite of Managed Services. Our Managed Services offerings are tailored to your individual needs and designed to provide the level of support desired. The goal of our Managed Services is to support your business in a proactive manner using industry leading software tools and reduce the time to resolution of a problem.
Network Support Contracts
MicroAge has the technical resources to support and maintain all aspects of your IT environment. From providing assistance with work overloads to a full time on-site technician, MicroAge has the resources to solve your IT staffing needs. With a staff of 8 certified technicians we have the collective skill sets to efficiently solve all networking issues.
Network Optimization and Consulting Services
Based on experience, training and best practices, we will ensure that your network is designed and installed in the most effective and secure manner possible. MicroAge’s Certified Microsoft System and Network Engineers will ensure your network is robust, manageable and scalable for the opportunities of tomorrow. Server Virtualization and Remote Desktop strategies are implemented when appropriate and the vast opportunities for Cloud Services are recommended after thorough research and discussion.
Viruses and spyware have become significant issues in maintaining the health and uptime of business systems. MicroAge can ensure your network is adequately protected and continually monitored against these threats.
Help Desk Support
Our Help Desk is located in our Office and staffed by our technicians during normal business hours. With the technology available today, many problems found on PCs or servers can be resolved remotely. With your permission, and maintaining the highest level of security, MicroAge can access the PC or server that has a problem and in most cases, fix it immediately. This is a highly cost effective and timely way to resolve problems.
Backup and Restore Services
Unforeseen disasters can effectively destroy an organization’s information resources, crippling it in the process. MicroAge’s backup and restore services will allow you to continue doing business should a catastrophic event occur by ensuring your systems will completely recover.
Disaster Recovery Planning
MicroAge understands how critical data has become. We have a complete Disaster Recovery planning and implementation offering where we assess the maximum downtime acceptable for your organization and offer a cost-effective recovery solution that mitigates against major computer system outages.