MicroAge

 
 
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Installations, Moves, Adds and Changes
Technical services
Patch management
Asset management
Network administration support agreement

MicroAge provides a range of maintenance offerings designed to provide best-in-class technical support tailored to your business requirements. Our technicians are vendor-certified for all major hardware products, network operating systems and peripherals. By adhering to national service standards, detailed service planning and state-of-the-art service management systems, we can provide timely, reliable support for your total IT infrastructure. Services include onsite service (available at a variety of service levels), depot and carry-in repair, time and materials service, and pre-scheduled short and long-term contracted support.


Deliverables

  • On-site service: tiered warranty and maintenance service available in a range of service levels, including 7-day/24-hour onsite support, 5-day/8-hour support, standby, and 2-hour, 4-hour or same-day response.
  • Depot/carry-in repair: a low-cost repair option through either a drop-off or mail-in depot service program providing comprehensive warranty and non-warranty maintenance support.
  • Time and materials: maintenance services on an as-needed basis; non-warranty repairs provided via pre-paid blocks of hours or incident by incident.

Benefits

  • Single source for a full range of maintenance and support requirements;
  • Cost-effective options and service levels for maximum flexibility, system efficiency and value;
  • Provides enhanced employee productivity through reduced downtime;
  • Consistent, reliable turnaround time on all repairs.