MicroAge's help desk service offers first-level technical support covering a full range of software, hardware and peripheral products from leading manufacturers. Instead of relying on support from multiple vendors, which can be costly and time-consuming, your employees will have a single point of contact for all their support requirements. Standard help desk coverage is 12 hours per day, Monday to Friday, and can be scaled to accommodate your business scheduling needs. MicroAge can also dispatch certified technicians to resolve hardware, operating system, application, or network connectivity issues.
Deliverables
- Multi-vendor technical support;
- Bilingual toll-free access across Canada;
- Full incident, problem and change management reporting;
- In-depth service desk reporting and trending from customer location via secure Web portal;
- 24/7/365 coverage available;
- Dispatched technical support available for onsite diagnostics and repair.
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Benefits
- Provides multi-vendor support through a single point of access;
- Reduces downtime and increases employee productivity;
- Services can be customized and easily upgraded to meet your changing requirements.
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