For businesses with little or no in-house network management expertise, MicroAge has a simple, cost-effective solution that will help you maximize your network’s uptime and reliability: The network administration support agreement provides for regularly scheduled network administration and management support by a certified systems engineer, with weekly, monthly or bi-monthly visits that are determined in accordance with your business’s requirements. Both a primary and alternate technician is assigned to each customer site to insure that a technician familiar with the customer’s IT environment is always available. The agreement is based on an annual service commitment and is billed monthly, and can be tailored to accommodate network changes or expansion to maintain adequate support.
Optional remote network monitoring and backup system monitoring are also available. MicroAge can also provide a comprehensive system rebuild procedure, including full documentation, and can test the procedure with your IT staff to ensure that your network servers can be restored quickly and effectively.
Deliverables
- Frequency of visits determined according to network requirements, i.e., size of network, usage, etc.;
- A systems engineer reviews error logs, checking CPU performance and verifying that system backups are being performed correctly;
- Results of each visit are noted in a log book for future reference;
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Benefits
- Access highly skilled technical professionals without the costs of internal staffing, on-going certification, and other soft costs;
- Improved network reliability & availability: potential problem areas and performance inhibitors are identified before they affect your operations;
- IT resources are freed up to focus on other IT priorities;
- Lower operational costs as a result of reduced reactive problem-solving, staffing requirements and related expenses such as after-hours coverage, training and certifications;
- Improved network performance and productivity through regular preventive maintenance.
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