IMAC support encompasses the full range of services involving your technology additions and upgrades, from onsite pre-installation surveys, pre-delivery preparation and testing of components through to installation, orientation and onsite support at the desktop level. Whether for a single desktop set-up for new hires or for a company-wide upgrade, this service includes expert planning, coordination and execution, enabling customers to continue to focus on their business with minimal disruptions or downtime.
Deliverables
- Installations: installation services from the arrangement of hardware and network components through to user orientation, including: equipment set-up; formatting and optimizing equipment disks, installing network interface cards; arranging and connecting devices, running diagnostics; loading and configuration of applications and device drivers; set-up of access rights; completion of all network connections;
- Moves: the disassembly and reconfiguration of systems for the relocation of either a single desktop or the customer's entire IT infrastructure;
- Adds: addition of new peripherals and components (memory, drives, software, etc.) to existing desktops or networking environments;
- Changes: includes system upgrades, such as operating systems, or desktop software refreshes.
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Benefits
- Frees up valuable IT resources enabling them to focus on other priorities;
- Ensures smooth, timely coordination and execution;
- Increases productivity by reducing downtime and disruptions in the workplace;
- Assists employees during IT transitions and upgrades.
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